Student Information

Our Mission Saltbush Training Services mission is to deliver quality training assessment that meets the needs of learners and industry. Our Objectives In recognition of this mission, our objectives are: People. We strive to attract, recruit and retain talented, competent and committed trainers. We promote excellent performance through leadership and professional development. Safety & equality. We are committed to providing an environment which is safe, equitable and which promotes a confident and productive training and assessment environment. Integrity & ethics. We conduct ourselves in accordance with shared and agreed standards of behaviour which holds ethical conduct and integrity as our highest priorities. Quality committed. We aspire to deliver consistent, high quality services and apply quality systems which support training and assessment excellence. Learner Focused. We thrive on providing training and assessment that is learner focused and which supports lifelong learning. We respect our learners and strive to attract them time after time through high quality training and assessment experiences. Industry engagement. We recognise the value of industry engagement as the driving force in shaping our training and assessment strategies. We deliver training and assessment services which are founded on industry needs and expectations.

Saltbush Training Services expects you: To contribute to learning in a harmonious and positive manner irrespective of gender, race, sexual preference, political affiliation, marital status, disability or religious belief. To comply with the rules and regulations of Saltbush Training Services. To be honest and respectful, which includes not falsifying work or information and not conducting yourself in any way that may cause injury or offence to others. To be responsible for your own learning and development by participating actively and positively and by ensuring that you maintain progress with learning modules. To monitor your own progress by ensuring that assessment deadlines are observed. To utilise facilities and Saltbush Training Services publications with respect and to honour our copyrights and prevent our publication from being distributed to unauthorised persons. To respect other learners and Saltbush Training Services staff members and their right to privacy and confidentiality.

Saltbush Training Services takes the privacy of learners very seriously and complies with all legislative requirements. These include the Privacy Act 1988 and Australian Privacy Principles (effective from 12th March 2014). Here’s what you need to know: Saltbush Training Services will retain personal information about you relating to your enrolment with us. This includes your personal details, your ethnicity and individual needs, your education background. We will also retain records of you training activity and are required to do this in accordance with the National Vocational Education and Training Regulator Act 2011. Your personal information is retained within our hard copy filling system and our computer systems. Your information is collected via the enrolment form and through your completion of administrative related forms and based on your training outcomes. Hard copy files are secured in lockable filing cabinets which are monitored throughout the day and secured in the evening. Electronic data retained on our computer systems is protected via virus protection software and firewall protection. Our data is backed up continuously to our server which is secure. Saltbush Training Services is required by the National Vocational Education and Training Regulator Act 2011 to securely retain your personal details for a period of 30 years from the date your enrolment has completed. The purpose of this is to enable your participation in accredited training to be recorded for future reference and to allow you to obtain a record of your outcome if required. In some cases, we are required by law to make learner information available to Government agencies such as the National Centre for Vocational Education and Research or the Australian Skills Quality Authority. In all other cases Saltbush Training Services will seek the written permission of the learner for such disclosure. Saltbush Training Services will not disclose your information to any person or organisation unless we have written instructions from you to do so. If you require your records to be accessed by persons such as your parents, you need to authorise this access otherwise this access will be denied. You have the right to access information that Saltbush Training Services is retaining that relates to you. Further instructions are provided on how to access records within the section titled “Access to your records”. If you have concerns about how Saltbush Training Services is managing your personal information, we encourage you to inform our staff and discuss your concerns. You are also encouraged to make a complaint directly to us using our internal complaint handling arrangements outlined in this handbook. Under the Privacy Act 1988 (Privacy Act) you also have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC) about the handling of your personal information. You can find more information about making a privacy complaint at the website of the OAIC located at: http://www.oaic.gov.au/privacy/privacy-complaints

You will be required to have a Unique Student Identifier (USI) to study nationally recognised training in Australia. Your USI links to an online account that contains all your training records and results (transcript) that you have completed from 1 January 2015 onwards. When applying for a job or enrolling in further study, you will often need to provide your training records and results (transcript). One of the main benefits of the USI is the ability to provide learners with easy access to their training records and results (transcript) throughout their life. You can access your USI account online from your computer, tablet or smart phone anytime. Fact sheets are available to download Student Information for the USI It's free and easy to create your own USI and will only take a few minutes of your time. Alternatively, we can create your USI on your behalf. To do this we will need some additional identification information from you such as your driver’s licence number. Learners are advised that there are a number of unique circumstances where a person may be exempt from requiring a USI. These do not apply to the vast majority of learners in Australia. The USI Exemption Table is available from the USI website which explains these circumstances Click Here. Learners who exercise an exemption from submitting a USI should be aware that the results of the training will not be accessible through the Commonwealth and will not appear on any authenticated VET transcript prepared by the USI Registrar. Further details about the implications of being exempt can be obtained from the USI website: Click Here.

During your enrolment, Saltbush Training Services will engage with you on a number of occasions to identify if you require any support. We do this through requesting you to complete enrolment documentation which includes an initial core skills assessment, discussions over the phone, enrolment interview and finally during your orientation. One of the important objectives of these engagements is to understand what support services you may need to fully participate in your study. You will be asked various questions about your support needs or your “individual needs”. This is simply the term we use to define what your needs are and this enables us to organise the appropriate support services. Make sure you take the most of this opportunity and let us know if you need support. What support is available? Saltbush Training Services will use a combination of our own services and the services of referral agencies to either provide or refer you to the following support services: Language, Literacy, Numeracy and Digital Support. Studying and Learning Coaching. English as Second Language Tuition. Alternative Payment Plan. Counselling Support. Disability Access. Employment Services Referral. If you need support during your course, please approach and inform reception and you will be connected with the best person who can assist you. If the matter is sensitive and you do not feel comfortable discussing it with reception, simply inform reception that you would like to meet with the Training Manager. It is our absolute priority to provide you the support needed to enable you to progress in your study and complete your chosen course. Saltbush Training Services is committed to our student’s welfare both during and after hours of study. Language, literacy, numeracy and digital skills Language, literacy, numeracy and digital skills are critical to almost all areas of work. This is particularly true in many vocations where language, literacy, numeracy and digital skills influence the performance of workplace tasks such as measuring, weighing and comprehending written work instructions. To support this approach, Saltbush Training Services will: Assess a learner’s language, literacy, numeracy and digital skills during their enrolment to ensure they have adequate skills to complete the training; Support learners during their study with training and assessment materials and strategies that are easily understood and suitable to the level of the workplace skills being delivered; Provide clear information to learners about the details of the language, literacy and numeracy assistance available. Saltbush Training Services generally recommend the LLND training courses provided by TAFE or Community Colleges. These institutes have specialist teachers to support the learner’s development. Refer learners to external language, literacy, numeracy and digital support services that are beyond the support available within Saltbush Training Services and where this level of support is assessed as necessary; and Negotiate an extension of time to complete training programs if necessary.

Saltbush Training Services is committed to ensuring that the training and assessment environment is free from discrimination and harassment. All Saltbush Training Services staff members (including contractors) are aware that discrimination and harassment will not be tolerated under any circumstances. In the event that discrimination and harassment is found to have occurred disciplinary action will be taken against any staff member who breaches this policy. Suspected criminal behaviour will be reported to police authorities immediately. Learners should expect fair and friendly behaviour from Saltbush Training Services staff members and we apply complaint handling procedures advocated by the Australian Human Rights and Equal Opportunity Commission (HREOC). Learners who feel that they have been discriminated against or harassed should report this information to a staff member of Saltbush Training Services that they feel they can trust. This will initiate a complaints handling procedure which will be fair and transparent and will protect your rights as a complainant. Alternatively, if a learner wishes to report an instance of discrimination or harassment to an agency external to Saltbush Training Services, they are advised to contact the HREOC Complaints Info-line on 1300 656 419.

At Saltbush Training Services assessment is conducted using a combination of Written Knowledge Assessment, Research Tasks, Case Studies, Work Logbook, Supervisor Feedback and Workplace Observation. The following provides a brief explanation of the primary assessment methods: Written Knowledge Assessment: The learner is required to provide a written response to a range of questions relating to required knowledge of the units of competency. These would generally be short answer response activities and may include other questioning methods including multiple-choice. Research Tasks: The learner is required to undertake research within their own workplace and the available reference material and provide a written response to each question. These assessment activities are usually short to medium answer response activities. The responses provided by the learner will largely be specific to their workplace. Case Study Response: The learner is required to provide a written response to a situation presented in a case study scenario. This will usually require the learner to consider carefully the situation presented, undertake some research to inform their response and then to propose their recommended actions. Workplace Logbook: The learner is required to record details of their work activity completed during the work placement. These details are recorded against specified tasks which are predesigned for the learner to complete. This forms an important part of the assessment evidence as it often includes critical evidence that is otherwise difficult for the assessor to observe. Supervisor Feedback: The assessor will periodically engage with workplace supervisors to seek their feedback about the learner’s performance. This is undertaken as an interview with a duration of approximately 15 to 20 minutes. This interview can be undertaken over the phone or face to face. Feedback from a supervisor is recorded into the assessment record. Workplace Observation: The learner will be observed performing specific tasks in their day-to-day work activities. The assessor will attend the workplace and observe the learner performing tasks relevant to the units of competency being assessed. The learner will be briefed on these observation activities in events and is required to make arrangements to undertake these activities when the assessor is in attendance at the workplace. Re-assessment Learners who are assessed as not yet competent are to be provided with detailed verbal and written feedback to assist them to identify the gaps in their knowledge and skills to be addressed through further training. These learners are to be provided with additional training and learning support to target their specific gaps in knowledge and/or skills and prepare them for additional assessment. It is the policy of Saltbush Training Services to provide three opportunities for additional training and re-assessment at no additional cost to the learner or employer. Learners who require additional training and re-assessment after they have exhausted their three opportunities will be required to pay a fee for additional training and re-assessment. Please refer to the current fee schedule to identify the re-assessment fee. Learner’s requiring additional learning support are to be brought to the attention of Saltbush Training Services management so the progress of the learner can be monitored closely and additional support services can be applied well before it becomes necessary to impose an additional fee for re-assessment. Where learners repeatedly do not demonstrate competence following significant learning and assessment support, a learner’s enrolment can be determined through mutual agreement.

You are entitled to have access to your records. These records include your: learner file, learning and assessment record, administrative records, AQF certificates including a reissuance of a statement of attainment or qualification which has been previously issued. You may require these records to monitor you progress with training or simply to go back and confirm something in a previous training module. Whilst these records will be retained by Saltbush Training Services, you are welcome to have access anytime just ask your trainer and it will be organised immediately. You can access hard copy records and reports from our learner management system, but only relating to you personally. You can request this access using the Learner Records Request Form. Access to requested records during a workday will be arranged as soon as possible and definitely within 24 hours. Learners should note that these records cannot be taken away unless a copy is requested. Where photocopies are requested, Saltbush Training Services reserves the right to charge a one-off photocopy fee of $11.00 (includes GST). There is no cost to simply view records at our office. In the case of accessing a reissuance of a previously issued Statement of Attainment or Qualification certificate, if you have lost or misplaced your AQF certificate you may obtain a reissued certificate from Saltbush Training Services. To obtain this you must complete the Learner Records Request Form and return this to the Training Manager. The cost of $33.00 (includes GST) will apply for each issued AQF certificate. These monies must be paid in advance. Reissued AQF certificates will be an exact duplicate of the original with the exception of small wording at the bottom of the document which identifies the certificate as reissued. AQF certificates may only be collected in person or can be posted via registered post. A learner may also nominate another person to collect the certificate, however these persons must be notified to Saltbush Training Services beforehand and the person must provide photo ID to validate their identity.

Making complaints & appeals Saltbush Training Services is committed to providing a fair and transparent complaints and appeals process that includes access to an independent external body if required. To make a complaint or an appeal, you are requested to complete one of the following forms: Complaint Form Request for Appeal of a Decision These forms are available via our website at the following address: www.saltbushnt.org.au/training Once you have completed the required form you are requested to submit this to the Training Manager either in hard copy or electronically via the following contact details: 9 Nylander Street, Parap training@saltbushnt.org.au If you are having any difficulty accessing the required form or submitting to us, please contact us at 08 7915 7001. What is a complaint? A complaint is negative feedback about services or staff which has not been resolved locally. A complaint may be received by Saltbush Training Services in any form and does not need to be formally documented by the complainant in order to be acted on. Complaints may be made by any person but are generally made by learners and/or employers. What is an appeal? An appeal is an application by a learner for reconsideration of an unfavourable decision or finding during training and/or assessment. An appeal must be made in writing and specify the particulars of the decision or finding in dispute. Appeals must be submitted to Saltbush Training Services within 28 days of the learner being informed of the decision or finding. Early resolution of complaints & appeals In all cases, issues that arise during training and assessment that are the source of frustration or are in dispute should be resolved at the time, as they occur between the persons involved, where possible. Sometimes, it will not be possible and in these cases, you are encouraged to come forward and inform us of your concerns with the confidence that you will be treated fairly. Complaint and appeals handling Saltbush Training Services applies the following principles to its complaints and appeals handling: A complaint or appeal may be received in any form (written, verbal) although persons seeking to make a complaint are recommended to complete the complaint form or request for an appeal of a decision which are available on the Saltbush Training Services website. A person who makes a complaint or an appeal must be provided a written acknowledgement as soon as possible and not later than 24 hours from the time the complaint or the appeal is received. The acknowledgement must inform the person that they will receive a written response within 14 days and explain the complaint/appeal handling process and the persons rights and obligations. There is no time limitation on a person who is seeking to make a complaint. An appeal however must be made within 28 days of the person being informed of the decision or finding of which they intend to appeal. Written records of all complaints / appeals are to be kept by Saltbush Training Services including all details of lodgement, response and resolution. Saltbush Training Services will maintain complaints / appeals register to be used to record the details of the complaint / appeal and to maintain a chronological journal of events during the handling process. Records relating to complaint / appeal handling are stored securely to prevent access to unauthorised personnel. A person making a complaint or seeking an appeal is to be provided an opportunity to formally present his or her case at no cost. Each person may be accompanied and/or assisted by a support person at any relevant meeting. Where a complaint or appeal is made about or involves allegations about another person, Saltbush Training Services is obliged to inform this person about this complaint/appeal or allegation and provide them the opportunity to respond and present information in response to the issues raised. This may be achieved through direct meetings or meeting via an electronic means. Saltbush Training Services will maintain a detailed record of these meetings in the form of a record of conversation. At all times information must be handled sensitively and treated in confidence. Persons involved in a dispute or complaint should be reminded to treat each other with respect and conduct themselves in a professional and courteous manner. The handling of a complaint / appeal is to commence within seven (7) working days of the lodgement of the complaint / appeal and all reasonable measures are taken to finalise the process as soon as practicable. The person making a complaint or seeking an appeal is to be provided a written response to the complaint / appeal, including details of the reasons for the outcome. A written response must be provided to the person within fourteen (14) days of the lodgement of the complaint / appeal. Complaints / appeals must be resolved to a final outcome within sixty (60) days of the complaint / appeal being initially received. Where Saltbush Training Services Chief Executive Officer considers that more than 60 calendar days are required to process and finalise the complaint / appeal, the CEO must inform the person making a complaint or seeking an appeal in writing, including reasons why more than 60 calendar days are required. As a benchmark, Saltbush Training Services will attempt to resolve complaints/appeals as soon as possible. A timeframe to resolve a complaint/appeal within thirty (30) days is considered acceptable and in the best interest of Saltbush Training Services and the person making a complaint or seeking an appeal. A person making a complaint or seeking an appeal should also be provided with regular updates to inform them of the progress of the complaint/appeal handling. Updates should be provided to the person making a complaint or seeking an appeal at a minimum of two (2) weekly intervals. Saltbush Training Services shall maintain the enrolment of the person making a complaint or seeking an appeal during the handling process. Decisions or outcomes of the complaint / appeal handling process that find in the favour of the person making a complaint or seeking an appeal shall be implemented immediately. Complaints / appeals are to be handled in the strictest of confidence. No Saltbush Training Services representative will disclose information to any person without the permission of Saltbush Training Services Chief Executive Officer. A decision to release information to third parties can only to be made after the person making a complaint or seeking an appeal has given permission for this to occur. This permission should be given using the Information Release Form. Complaints / appeals are to be considered and handled to ensure the principles of natural justice and procedural fairness are applied at every stage of the handling process. This means that the person making a complaint or seeking an appeal is entitled to be heard with access to all relevant information and with the right of reply. The person making a complaint or seeking an appeal is entitled to have their complaint heard by a person that is without bias and may not be affected by the decision. Finally, the decision must be made based on logical evidence and the decision-maker must take account of relevant considerations, must act for a proper purpose and must not take into account irrelevant considerations. Informing Persons and Responding to Allegations Where a complaint involves one person making allegations about another person, it is a requirement for Saltbush Training Services to hear both sides of the matter before making any judgements about how the complaint should be settled. A person who will be affected by a decision made by Saltbush Training Services because of a complaint has the right to be fully informed of any allegations and to be provided adequate opportunity to be heard and respond. The person has the right to: put forward arguments in their favour, show cause why a proposed action should not be taken, deny allegations, call for evidence to disprove allegations and claims, explain allegations or present an innocent explanation, and provide mitigating circumstances (information aimed at reducing the severity, seriousness, of something). Saltbush Training Services also has an obligation to fully consider the substance of allegations and the response provided by parties before making a decision. Decisions must be communicated to the complainant and relevant persons subject of allegations in writing. This is to include advising these persons of their right to seek a third-party review of decisions made by Saltbush Training Services. Where an allegation is made that involve alleged criminal or illegal activity and it is considered outside the scope and expertise of Saltbush Training Services to investigate the matter, then in these circumstances Saltbush Training Services reserve the right to report these allegations to law enforcement authorities. Persons related to the matterinvolving alleged criminal or illegal activity will be advised in writing if this course of action is being taken. Review by an independent third party Saltbush Training Services provides the opportunity for the person making a complaint or seeking an appeal who is not satisfied with the outcomes of the complaints and appeals handling process to seek a review by an independent person. Before a person seeks a review by an independent person, they are requested to first allow Saltbush Training Services to full consider the nature of the complaint or appeal and to fully respond to the person in writing. If after this has occurred, the person is not satisfied with the outcome, they can then seek a review by an independent person. To requesta review by an independent person, the complainant or the person making an appeal should inform the Training Manager of their request who will initiate the process with the Chief Executive Officer. In these circumstances the Saltbush Training Services Chief Executive Officer will advise of an appropriate party independent of Saltbush Training Services to review the complaint (and its subsequent handling) and provide advice to Saltbush Training Services in regard to the recommended outcomes. The independent third-party is required to respond with their recommendations within fourteen (14) working days of their review being requested. Where the Saltbush Training Services appoints or engages an appropriate independent person to review a complaint / appeal, the Saltbush Training Services will meet the full cost to facilitate the independent review. Following an independent review, advice received from the independent person is to be accepted by Saltbush Training Services as final, advised to the person making a complaint or seeking an appeal in writing and implemented without prejudice. Where a complaint is received by Saltbush Training Services and the Chief Executive Officer feels that they may be bias or there is a perception of bias, then the complaint is to be referred directly to an independent third-party for consideration and response as outlined above. Unresolved Complaints and Appeals Where the person making a complaint or seeking an appeal is not satisfied with the handling of the matter by Saltbush Training Services, they have the opportunity for a body that is external to Saltbush Training Services to review his or her complaint or appeal following the internal completion of complaint or appeals process. Learners who are not satisfied with the process applied by Saltbush Training Services may refer their matter to the following external agencies: In relation to consumer related issues, you may refer their complaint to the Office of Fair Trading. In relation to the delivery of training and assessment services, you may refer their complaint to the National Training Complaints Service via the following phone number: 13 38 73 or visit the website at https://www.dewr.gov.au/national-training-complaints-hotline In relation to matters relating to privacy, you may refer their complaint to the Office of the Australian Information Commissioner via the following details: https://www.oaic.gov.au or call on 1300 363 992

Recognition of Prior Learning In accordance with the requirements of the Standards for Registered Training Organisations, Saltbush Training Services provides the opportunity for learners to apply to have prior learning recognised toward a qualification or units of competence for which they are enrolled. What is recognition? Recognition involves the assessment of previously unrecognised skills and knowledge that an individual has achieved outside the formal education and training system. Recognition assesses this unrecognised learning against the requirements of a unit of competence, in respect of both entry requirements and outcomes to be achieved. By removing the need for duplication of learning, recognition encourages an individual to continue upgrading their skills and knowledge through structured education and training towards formal qualifications and improved employment outcomes. This has benefits for the individual and industry. Most importantly, it should be noted that recognition is just another form of assessment. Recognition guidelines The following guidelines are to be followed when an application for recognition is received: Any learner is entitled to apply for recognition in a course or qualification in which they are currently enrolled. Learners may not apply for recognition for units of competence or a qualification which are not included in Saltbush Training Services scope of registration. Whilst learners may apply for recognition at any time, they are encouraged to apply before commencing a training program. This will reduce unnecessary training and guide the learner down a more efficient path to competence. Learners who are currently enrolled in a training program are eligible to apply for recognition in that program at no additional charge. Assessment via recognition is to apply the principles of assessment and the rules of evidence. Recognition may only be awarded for whole units of competence. Forms of evidence for recognition Recognition acknowledges that workplace skills and knowledge may be gained through a variety of ways including both formal and informal learning or through work-based or life experience. Like assessment, recognition is a process whereby evidence is collected, and a judgement is made by an assessor or assessment team. The judgement is made on evidence provided by candidates of the skills and knowledge that they have previously learnt through work, study, life and other experiences, and that they are currently using. It also includes evidence to confirm a candidate’s ability to adapt prior learning or current competence to the context of the intended workplace or industry. Forms of evidence toward recognition may include: Work records; Records of workplace training; Assessments of current skills; Assessments of current knowledge; Third party reports from current and previous supervisors or managers; Evidence of relevant unpaid or volunteer experience; Examples of work products; Observation by an assessor in the workplace; Performance appraisal; or Duty statements. Many of these forms of evidence would not be sufficient on their own. When combined, with a number of evidence items, the candidate will start to provide a strong case for competence. Saltbush Training Services reserves the right to require candidates to undertake practical assessment activities of skills and knowledge to satisfy itself of a candidate’s current competence. Credit Transfer Credit Transfer is the recognition of learning achieved through formal education and training. Under the Standards for Registered Training Organisations, units of competency issued by any RTO are to be accepted and recognised by all other RTOs. Credit Transfer allows a learner to be issued a unit of competency based on successful completion of the unit which has been previously awarded. Evidence requirements If you are seeking credit transfer you are required to present your statement of attainment or qualification with a record of results for examination to Saltbush Training Services. These documents will provide the detail of what units of competence you have been previously issued. You must provide satisfactory evidence that the statement of attainment or qualification is authentic, is yours and that it has been issued by an Australian RTO. Statements of attainment or qualifications should be in the correct format as outlined in the Australian Qualifications Framework. You are required to submit copies only which are certified as a true copy of the original. Credit transfer guidelines The following guidelines are to be followed in relation to credit transfer: Any learner is entitled to apply for credit transfer in a course or qualification in which they are currently enrolled. Learners may not apply for credit transfer for units of competence or qualification which are not included in Saltbush Training Services scope of registration. Whilst learners may apply for credit transfer at any time, they are encouraged to apply before commencing a training program. This will reduce unnecessary training and guide the learner down a more efficient path to competence. The learner does not incur any fees for credit transfer and Saltbush Training Services does not receive any funding when credit transfer is granted. Credit transfer may only be awarded for whole units of competence. Where a mapping guide identifies a partial credit, this will not be considered for credit transfer and applicants will be advised to seek recognition.

Schedule of Fees and Charges Saltbush Training Services is a Registered Training Organisation and operates in accordance with applicable legislation and the Standards for Registered Training Organisations. Saltbush Training Services is entitled to charge fees for services provided to students undertaking a course of study. These fees are for items such as course materials, administrative support, student services and training and assessment services. We review our fees schedule regularly and endeavour to keep the cost of training down. When and how do I pay? Fees are payable when you receive notification of enrolment. Fees must be paid in full within 5 days of receiving this notification from Saltbush Training Services. We may cancel an enrolment or discontinue training if fees are not paid as required. Payment methods include direct deposit, cheque or credit card via Pay Pal. Payment details and authorisation form is attached to the enrolment form. Can I get a refund? Yes - If you give notice to cancel your enrolment more than 10 days prior to the commencement of a program you will be entitled to a full (100%) refund of fees paid. If you give notice to cancel your enrolment less than 10 days prior to the commencement of a program you will be entitled to a 75% refund of fees paid. The amount retained (25%) by Saltbush Training Services is required to cover the costs of staff and resources which will have already been committed based on your initial intention to undertake the training. If you give notice to cancel your enrolment after a training program has commenced, you will not be entitled to a refund of fees. Discretion may be exercised by the Chief Executive Officer if there is extenuating or significant personal circumstance that led to your withdrawal. If for any reason Saltbush Training Services is unable to fulfil its service agreement with a student, Saltbush Training Services must refund the student’s proportion of fees paid for services not delivered. How do I get a refund? To obtain a refund you are required to give written notice to cancel your enrolment and complete a Refund Request Form. Written notice may be in the form of an email or letter. Where refunds are approved, the refund payment will be paid via electronic funds transfer using the authorised bank account nominated by you. This payment will be made within 14 days from the time you gave written notice to cancel your enrolment. Are my fees protected in case I need a refund? Yes - Saltbush Training Services has a responsibility to protect the fees paid by students. To meet this need, Saltbush Training Services will only accept an initial payment of no more than $1,500 from each student prior to the commencement of their course. The subsequent payments are based on the costs of your training and assessment which is yet to be delivered. If the cost of the course is less than $1500.00, the full amount will be requested before the program commences. Do I pay GST in my tuition fees? No – Training tuition fees are GST exempt under section 38-85 GSTR 2003/1 Goods and Services Tax, tax ruling. The ruling explains the supply of a course for ‘professional or trade course’ is a GST-free education course. GST does apply on the payment of some miscellaneous charges. Changes to terms and conditions Saltbush Training Services reserves the right to amend the conditions of the student’s enrolment at any time. If amendments are made that effect the student’s enrolment the student will be informed 7 days prior to changes taking effect. Please refer to the Student Handbook or the Saltbush Training Services website for further information on all student rights and obligations. Schedule of Fees and Charges CHC30121 - Certificate III in Early Childhood Education and Care $3,400.00 1st Payment - Enrolment confirmation: $1,000.00 2nd Payment – During Block 3 of Training: $1,500.00 3rd Payment – Before completion : $900.00 CHC50121 - Diploma of Early Childhood Education and Care $4,200.00 1st Payment - Enrolment confirmation: $1,000.00 2nd Payment – During Block 3 of Training: $1,425.00 3rd Payment – During Block 5 of Training: $1,425.00 4th Payment – Before completion : $350.00 CHC40321 - Certificate IV in Child, Youth and Family Intervention $3,400.00 1st Payment - Enrolment confirmation: $1,000.00 2nd Payment – During Block 3 of Training: $1,500.00 3rd Payment – Before completion : $900.00 Note: All training tuition fees are exempt from the payment of GST. No GST included. RPL fees are the same as the fee listed above for completing the listed course. Saltbush Training Services payment terms are 5 days. An invoice for $1,000.00 will be issued on the first day of all courses and is required to be paid during the first week of the course. The fee structure described above is designed to limit the amount paid by students upfront and is structured to collect fees as the course progresses. Miscellaneous Charges: Re-issuing a certificate, qualification or statement of attainment: $33.00 (Incl. GST) Replacement of issued learning/reference workbook (per workbook): $55.00 (Incl. GST) Re-assessment fee (per unit): $150.00 (GST exempt) Hard copy records and reports - Photocopy Fee: $11.00 (Incl. GST) Note: Students will be offered three (3) assessment opportunities during a normal training program for each assessment event. The re-assessment fee will only apply if the student chooses to persist in order to demonstrate competence and complete the qualification. The re-assessment service includes individual re-training to prepare the student for the re-assessment.

Your safety Saltbush Training Services is committed to providing you a safe environment in which to participate in training and assessment. We are aware under the Work Health and Safety Act 2011 of our responsibilities to maintain a safe environment. The following guidelines are provided as a basis for safe practice in the training environment: Know and observe details of emergency response and evacuation plans; Do not undertake activities which may cause injury to self or others; Be responsible for your own actions; No smoking at the training and assessment facilities or offices; Report all potential hazards, accidents and near misses to the RTO staff; No consumption of alcohol within training and assessment facilities or during the conduct of training and assessment; Keep training and assessment areas neat and tidy at all times; Seek assistance if you volunteer to lift items e.g. move furniture in a training area; and Observe hygiene standards particularly in eating and bathroom areas. Electrical equipment Electrical equipment that is not working should be reported to Saltbush Training Services staff. Electrical work should only be performed by appropriately licensed or trained personnel. Learners, trainers and assessors should not undertake any task related to fixing electrical equipment such as lighting or electrical training aids. Fire safety Saltbush Training Services will undertake to communicate the procedures involved in evacuation and the location of fire equipment to learners at each facility for each training and assessment event; and to users of the office at least twice each year. All users of a training and assessment facility need to be familiar with the location of all EXITS and fire extinguishers. Users will consult available maps to determine location. It is the user's responsibility to understand fire drill procedures displayed around the premises. Users are asked to attend any sessions on fire safety procedures and the use of fire safety devices. First aid Provision for first aid facilities are available where training is delivered. All accidents must be reported to staff. The accident and any aid administered must be recorded by staff involved, in the injury register. Lifting Learners, trainers and assessors are encouraged not to lift anything related to the training and assessment provided by Saltbush Training Services unless they do so voluntarily and taking all responsibility for any injury caused. Never attempt to lift anything that is beyond your capacity. Always bend the knees and keep the back straight when picking up items. If you have experienced back problems in the past do not attempt to lift heavy objects at all. Ask someone else to do it for you. Work & study areas Always ensure that all work areas are clean and clear of clutter so as to avoid the danger of accident by tripping or falling over. Place all rubbish in the bins provided. Ensure that bench spaces are left clean and tidy. Do not sit or climb on any desks or tables.

At any time, you may contact Saltbush Training Services to: Make a general enquiry Request access to your personal information Correct your personal information Make a complaint about how your personal information has been handled Ask a question about our Student Information Please phone (08) 7915 7001 or email training@saltbushnt.org.au for any further enquiries.